運送政策

We ship via major international carriers, including FedEx, UPS, BRT, and DHL. Delivery times may vary depending on the destination and the selected shipping method:

  • Italy: 1–3 business days

  • Europe: 2–6 business days

  • Rest of the world: 3–10 business days

Please note that delivery times are approximate and may vary due to factors beyond our control, such as customs procedures, local holidays, or adverse weather conditions.

Shipping Costs

Destination Order Value Shipping Cost
Italy Any amount Free
European Union €0 – €79 €14.90
Over €79 Free
Extra-EU Countries Any amount €19.90

Shipping costs are automatically calculated at checkout based on the destination and applicable order value.

Order Processing

Orders are processed within 1–3 business days from the payment confirmation date.
As soon as your order is shipped, you will receive a confirmation email containing the tracking number.

Shipment Tracking

All orders include a tracking code, which you will receive via email. You can track your shipment directly through the selected carrier’s website.

Taxes and Customs Duties

For international orders, any customs duties or import taxes are the sole responsibility of the recipient and will be calculated by the relevant authorities upon arrival in the destination country.

Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately at info@astrophilstella.com.
We will work directly with the shipping carrier to resolve the issue as quickly as possible.

Returns and Refunds

For information on how to return an item or request a refund, please refer to our Return Policy.